Privacy Policy

Depending on how you use Zintoo, we may collect the following categories of information:

Account & Contact Information

• Name;
• Mobile number;
• Email address, where provided;
• Account information; and
• Login and authentication information, including OTP-related authentication records.

Delivery Information

• Delivery address;
• PIN code;
• Landmark and delivery instructions, where provided; and
• Information necessary to fulfil and manage your orders.

Order & Transaction Information

• Products ordered;
• Order history;
• Returns, exchanges and cancellations;
• Try & Buy activity;
• Refund information;
• Coupons, wallet credits and referral activity; and
• Transaction-related records.

Payment Information

Payments may be processed through authorized third-party payment service providers.

Zintoo may receive transaction information such as payment status, payment method, transaction reference and refund status.

Zintoo does not intentionally store complete card details, UPI PINs, CVVs, banking passwords or other authentication credentials that are processed directly by authorized payment providers.

Device & Usage Information

When you use the Zintoo website or application, we may automatically collect information such as:

• Device type;
• Browser and operating-system information;
• IP address;
• App or website activity;
• Pages or products viewed;
• Interaction and navigation information;
• Device or advertising identifiers, where applicable; and
• Cookies and similar technology data.

Customer Support Information

When you contact Zintoo Customer Support through WhatsApp or another available support channel, we may collect and retain information you provide during the conversation, including your mobile number, messages, order details, photographs, videos, documents or other information necessary to assist you.

We may process personal information for purposes including:

• Creating and managing your Zintoo account;
• Authenticating users and sending OTPs;
• Processing and confirming orders;
• Processing payments and refunds;
• Providing 60-Minute Delivery, Scheduled Delivery and Try & Buy services;
• Delivering products to the correct address;
• Managing returns, exchanges and cancellations;
• Providing customer support through WhatsApp and other available channels;
• Sending transactional order, payment, delivery and refund notifications;
• Personalising your shopping experience;
• Maintaining and improving the Zintoo Platform;
• Understanding how customers use our website and application;
• Detecting and preventing fraud, abuse, unauthorized access and security incidents;
• Troubleshooting technical problems;
• Measuring the effectiveness of our services and marketing, where permitted;
• Sending promotional communications where permitted and subject to applicable consent and opt-out requirements; and
• Complying with applicable legal, regulatory, accounting and tax obligations.

We will process personal information only for lawful purposes and in accordance with applicable data-protection requirements.

Zintoo does not sell your personal information.

We may share personal information where reasonably necessary with service providers and business partners that assist us in operating Zintoo, including:

• Delivery and logistics providers;
• Payment gateways and payment processors;
• OTP, SMS and communication providers;
• WhatsApp/customer-support service providers;
• Cloud hosting and technology providers;
• Analytics and performance-monitoring providers;
• Advertising and marketing platforms, where applicable and permitted;
• Partner brands or sellers where information is reasonably necessary to fulfil an order or resolve a customer issue;
• Fraud-prevention and security providers; and
• Professional advisers or government/regulatory authorities where disclosure is required or permitted by law.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose and require appropriate handling of personal information as applicable.

Zintoo may use cookies, pixels, SDKs and similar technologies on its website and application.

These technologies may be used to:

• Keep the Platform functioning correctly;
• Remember customer preferences;
• Understand Platform usage and performance;
• Identify and resolve technical issues;
• Measure traffic and customer interactions;
• Improve products and services; and
• Measure or personalise advertising and marketing where permitted.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

Customers may be able to manage certain cookie preferences through their browser, device settings or other controls provided by Zintoo.

Disabling certain technologies may affect some Platform functionality.

Where permitted by applicable law and based on applicable consent requirements, Zintoo may use certain information to understand the effectiveness of advertising campaigns and provide relevant promotions.

Zintoo may use third-party advertising and analytics services, which may include platforms such as Meta or other providers.

Information shared with such providers will be handled according to applicable law, Zintoo's configuration of those services, and the relevant provider's terms and privacy practices.

Customers may opt out of Zintoo's promotional communications through the available unsubscribe, opt-out or communication-preference mechanisms.

Transactional communications relating to accounts, OTPs, orders, payments, deliveries, returns and refunds may still be sent where necessary to provide the requested service.

Zintoo uses WhatsApp as a customer-support channel.

When you contact Zintoo through WhatsApp, your mobile number, messages and any information or media you voluntarily provide may be processed for purposes such as:

• Identifying your account or order;
• Responding to your request;
• Resolving delivery, return, refund or payment issues;
• Investigating complaints; and
• Maintaining appropriate customer-support records.

WhatsApp is a third-party service and its own terms and privacy practices may also apply to your use of that service.

Zintoo uses reasonable technical, organizational and security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include appropriate access controls, authentication mechanisms, monitoring and other safeguards based on the nature of the information and associated risks.

However, no internet transmission, electronic storage system or security measure can guarantee absolute security.

Customers are also responsible for protecting their OTPs, passwords, devices and account credentials and should not share authentication information with unauthorized persons.

Zintoo will retain personal information for as long as reasonably necessary for the purpose for which it was collected or as required or permitted under applicable law.

Retention periods may vary depending on the nature of the information and may take into account:

• Active customer accounts;
• Order fulfilment;
• Returns and refunds;
• Customer-support requirements;
• Fraud and security prevention;
• Accounting and taxation requirements;
• Legal or regulatory obligations; and
• Resolution of disputes or claims.

When personal information is no longer required, Zintoo may delete, anonymise or otherwise securely dispose of it in accordance with applicable requirements.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data processed by Zintoo;
• Request correction, completion or updating of inaccurate personal information;
• Request erasure of eligible personal information;
• Withdraw consent where processing is based on consent;
• Manage or opt out of eligible marketing communications;
• Raise a grievance regarding the handling of your personal information; and
• Exercise other rights available under applicable data-protection law.

Certain information may need to be retained where required for legal, tax, fraud-prevention, dispute-resolution or other lawful purposes.

Zintoo may take reasonable steps to verify the identity of a person making a privacy request before acting on it.

Privacy-related requests may be submitted using the contact details provided below.

Where Zintoo relies on your consent to process personal information, you may withdraw that consent using the mechanism made available by Zintoo or by contacting us.

Withdrawal of consent will apply to future processing based on that consent and will not affect processing already lawfully undertaken.

If certain personal information is necessary to provide a requested service, withdrawing consent for its processing may mean that Zintoo can no longer provide that particular service.

Where Zintoo processes personal data relating to a child, Zintoo will handle such information in accordance with applicable law, including any applicable requirements concerning consent of a parent or lawful guardian.

Zintoo does not intend to engage in tracking, behavioural monitoring or targeted advertising directed at children where prohibited by applicable law.

If a parent or lawful guardian believes that a child's personal information has been processed inappropriately, they may contact Zintoo using the privacy contact details below.

Zintoo may process account, device, transaction, authentication and usage information where reasonably necessary to protect customers and the Platform.

This may include detecting or investigating:

• Unauthorized login or OTP activity;
• Suspicious account creation;
• Payment fraud;
• Return or refund abuse;
• Try & Buy misuse;
• Coupon or referral abuse;
• Automated or bot activity; and
• Other security threats.

Where appropriate and permitted by law, Zintoo may restrict or suspend activity associated with suspected fraud or security threats.

The Zintoo Platform may contain links to or integrate with third-party services.

Those third parties may process information according to their own terms and privacy policies.

Zintoo is not responsible for the privacy practices of independent third-party websites or services, except to the extent responsibility arises under applicable law.

Customers should review the privacy information provided by those services when appropriate.

Some service providers used by Zintoo may process or store information using infrastructure located outside the customer's state or, where legally permitted, outside India.

Where applicable, Zintoo will handle such processing and transfers in accordance with applicable data-protection requirements and any restrictions imposed by law.

Zintoo may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The latest version will be made available on the Zintoo Platform.

Where required by applicable law, we will provide appropriate notice of material changes and obtain consent where necessary.

If you have a question, concern or complaint regarding the handling of your personal information, you may contact Zintoo using the details provided below.

Zintoo will review privacy-related grievances and respond in accordance with applicable legal requirements.

Where applicable, customers may also exercise remedies available through the relevant statutory data-protection grievance mechanism.

For general customer assistance, customers may contact Zintoo Customer Support through WhatsApp.

For privacy-related requests, concerns or grievances:

Zintoo India Private Limited