Shipping & Delivery Policy

Depending on your location, product eligibility, and operational availability, Zintoo may offer:

• 60-Minute Delivery
• Scheduled Delivery
• Try & Buy Delivery
• Other delivery options displayed on the Platform

Available delivery options and estimated delivery times will be shown during checkout.

For eligible products and serviceable locations, Zintoo offers delivery with a target of approximately 60 minutes.

The delivery time displayed at checkout is an estimated service timeline and not an absolute guarantee unless expressly stated otherwise.

Actual delivery times may vary due to traffic, weather, peak demand, product availability, delivery-partner availability, customer location, access restrictions, technical issues, government restrictions, or other circumstances beyond Zintoo's reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to keep you informed through available communication channels.

Where available, customers may choose a preferred delivery date or time slot during checkout.

Scheduled delivery slots are subject to product availability, serviceability, delivery capacity, and operational conditions.

While Zintoo will make reasonable efforts to deliver within the selected slot, the actual delivery time may vary due to circumstances such as traffic, weather, high demand, operational disruptions, or other events outside our reasonable control.

If a significant change to your scheduled delivery becomes necessary, we will make reasonable efforts to notify you.

For eligible products and serviceable locations, customers may select Try & Buy where displayed on the Platform.

The delivery representative may wait for a reasonable trial period while you try the eligible products and decide what you would like to keep.

Products not selected must be handed back to the delivery representative in accordance with Zintoo's applicable Try & Buy and Returns Policy.

Try & Buy availability may depend on the product, location, account eligibility, delivery capacity, and operational availability.

Zintoo currently operates in selected serviceable locations in Bengaluru.

Service availability is determined based on the delivery address or PIN code entered on the Platform.

As Zintoo expands, serviceable areas may be added, modified, temporarily restricted, or discontinued based on operational requirements.

The availability shown for your delivery address at the time of ordering will determine the delivery options available for that order.

Delivery charges, if applicable, will be displayed clearly before you confirm your order.

Charges may vary depending on factors such as:

• Delivery option selected;
• Delivery location;
• Order value;
• Distance;
• Applicable promotions;
• Try & Buy eligibility; and
• Operational or peak-demand conditions.

Any applicable delivery charge will be communicated during checkout before payment or order confirmation.

The estimated delivery time displayed on the Platform is calculated using information available when the order is placed.

Delivery estimates may change after an order is confirmed because of unforeseen traffic, weather, operational conditions, delivery capacity, or other circumstances.

Zintoo will make reasonable efforts to fulfil orders within the communicated delivery timeline but cannot guarantee an exact delivery time in every circumstance.

Customers are responsible for providing a complete and accurate:

• Delivery address;
• PIN code;
• Landmark, where applicable;
• Mobile number; and
• Other information reasonably required to complete delivery.

Please verify your delivery information before confirming your order.

Zintoo may not be responsible for delays or failed deliveries caused by incorrect, incomplete, inaccessible, or outdated information provided by the customer.

Customers should remain reasonably available at the delivery location and reachable using the contact information provided with the order.

The delivery representative may contact you to locate the address, obtain reasonable delivery instructions, or complete the handover.

If you are unavailable, unreachable, or unable to accept the order, delivery may be delayed, rescheduled, or treated as unsuccessful depending on the circumstances.

A delivery may be considered unsuccessful where:

• The customer cannot be contacted after reasonable attempts;
• The customer is unavailable to receive the order;
• An incorrect or incomplete address has been provided;
• Access to the delivery location is unavailable or restricted;
• The customer refuses to accept the order; or
• Delivery cannot reasonably be completed for another customer-attributable reason.

Where reasonably possible, Zintoo may attempt to reschedule the delivery.

Any applicable additional delivery or cancellation charge will only be applied where permitted by law and appropriately disclosed.

Where available, customers may receive order-status information through the Zintoo application, website, SMS, WhatsApp, push notifications, phone calls, or other available communication channels.

Order statuses and estimated arrival times are informational and may update as the delivery progresses.

Customers are encouraged to check that the delivered package corresponds to their order at the time of handover where reasonably possible.

For Try & Buy orders, products should be handled according to the applicable Try & Buy conditions.

The delivery representative may not be authorized to accept returns, exchanges, payments, or requests outside the options provided for the particular order.

If you receive an incorrect product, a damaged product, or an order with an item missing, please report the issue to Zintoo Support as soon as reasonably possible.

You may be asked to provide photographs, videos, packaging information, or other reasonable details to help us verify and resolve the issue.

Eligible cases will be handled in accordance with Zintoo's Returns, Exchanges & Refund Policy and applicable law.

Although Zintoo aims to provide fast delivery, delays may occasionally occur because of circumstances such as:

• Heavy traffic;
• Severe weather;
• Peak-order volumes;
• Delivery-partner availability;
• Technical or network interruptions;
• Road closures;
• Government restrictions;
• Public emergencies;
• Strikes or transportation disruptions; or
• Other circumstances beyond Zintoo's reasonable control.

Zintoo will make reasonable efforts to minimize delays and communicate significant changes where practicable.

In limited circumstances, Zintoo may need to cancel an order where delivery cannot reasonably be completed because of serviceability issues, operational disruptions, product availability, incorrect address information, safety concerns, or other legitimate reasons.

Where an eligible prepaid order is cancelled by Zintoo, the applicable refund will be initiated in accordance with Zintoo's Refund Policy.

Zintoo may add, modify, temporarily suspend, or discontinue delivery options, serviceable locations, delivery hours, delivery charges, and related services based on operational requirements.

Changes will not affect mandatory consumer rights under applicable law.

If you experience an issue with your delivery, please contact Zintoo through the Support section available on the website or mobile application.

Our support team will assist with eligible delivery, order, return, cancellation, and refund concerns in accordance with Zintoo's applicable policies.

ZinToo India Private Limited